Tenant Repair Requests 

TENANT REPAIR REQUEST PROCESS

1. Tenant Request Submission

• Reporting System:

  • Online form or email for tenants to submit maintenance requests.

• Set Guidelines:

  • Defined Clearly what constitutes an emergency versus a non-emergency request.

2. Tenant Response Process

• Acknowledge Receipt:

  • Automated response sent confirming the request has been received.

• Timeframes Set:

  • Response times (e.g., emergency within 24 hours, non-emergency within 3 days).

3. Maintenance Execution

• Skilled, Timely, & Responsive Repair Contractors:

  • A list of reliable repair contractors for various maintenance needs.

• Track Progress:

  • A Maintenance management system to track requests and completion status.

4. Feedback and Follow-Up

• Post-Completion Check:

  • Tenant Follow up, after maintenance is completed to ensure satisfaction.